Ticket intake
Tickets from email, portal, phone or walk-in.
Service & Ticketing
Resolve customer issues faster
Log support requests, route them to agent queues, set priorities and measure resolution performance.
1Log ticket
2Assign
3Resolve
4Measure
Why Service & Ticketing in IxpertERP
Log every request, route it to the right agent and measure response and resolution so service quality keeps improving.
- Ticket intake
- Agent queues & assignment
- Priority & SLA
- Internal comments
- Knowledge base
- Resolution analytics
Capabilities
What's Included
Queues & assignment
Route by product, region or skill automatically.
Priorities & SLA
Response and resolution targets with escalations.
Collaboration
Internal notes and customer-visible comments.
Knowledge base
Reusable answers for common problems.
Analytics
Volumes, ageing, SLA compliance and agent performance.
Who it's for
Built for Teams Like Yours
- After-sales service
- IT help desk
- Warranty claims
- Customer support
Connected modules
Works Together With
Financial Management
Retail & Point of Sale
Sales & CRM
Procurement & Purchasing
Inventory & Warehousing
ManufacturingSee Service & Ticketing in action
Book a walkthrough with scenarios from your own business.